Refunds

After you contact support@lvl8supply.com (and, where requested, return the items), our team reviews the request against your order, delivery record and photos.

We confirm in writing whether a refund or account credit is approved, the amount, the method (generally to the original payment method or as a credit to your account) and the expected timing.

Approved credits appear on your dealer account and are applied to invoices only with our office's approval. You may ask for a refund instead of a credit where applicable.