Returns

Email support@lvl8supply.com with:

• your order or invoice number;
• the SKU(s) and quantity involved;
• a description of the problem;
• photos of the item, packaging and labels.

Please do not send items back until you receive written return instructions from us.

We tell you in writing whether the return is accepted, who pays any shipping or other costs, and the resolution offered (for example replacement, repair, credit or refund). There are no surprise fees afterward. The return and cancellation conditions for a specific order are stated on that order before payment.

Note them on the delivery record and contact us promptly. See Shipping & Delivery for receiving steps and Refunds for how money is returned.